How to fix if Netflix isn’t working properly?

Netflix might be one of the most famous video streaming services across the world but that doesn’t mean that it’s always a joy to use. A trust in apps, third-party hardware, and internet connectivity can sometimes occasionally result in Netflix not working: the official apps crashing, being unable to play movies and TV shows, not opening properly, or even just loading a black screen on your TV tablet or set.

There are a few reasons along with the resolution that might be the reason behind the bad response of Netflix's performance.

1. Netflix Keep Crashing

It has happened to all of us at some point, one of your favorite applications suddenly starts crashing every time you try and use it. After the first panic worn off, there are a few steps you can try to rectify the issue but a lot depends on which device you are using.

If you are using a Smartphone, then you should start by force-stopping the Netflix app. If still the issue persists then, switch off your phone and on again, and also you will need to reinstall the Netflix app if the rebooting device doesn’t work.

If you are using Netflix on your smart TV, you may unable to delete the app. Try to sign out of the app, clear the cache of TV and then, sign-in again. Or, if you are using the Netflix app on Mac OS or Windows, then try to disable your antivirus program. This is because multiple security suites interrupt the service.

How to fix if Netflix isn’t working properly?

2. You are Seeing Netflix Error 12001 on Android

Many Android users complain about seeing error code 12001 whenever and try to use the app on their device and this problem trouble both Smartphones and tablets. Error code 12001 is caused by the availability of old data on your device. Refresh the data to get the Netflix fix again. To refresh data, open the Android Settings app and locate to Settings > Apps and notifications > See all apps, and after that, scroll down and tap on the Netflix entry and within the Netflix sub-menu and go to Storage and cache then, tap on Cleat storage and Clear Cache

3. You cannot Download Netflix Content

In 2016, Netflix finally started offering users a way to download content to watch Offline which means, you can load up on TV shows and movies before a long journey or if you know you are traveling to an area with a poor network connection. If you are facing any issue while downloading content then, follow a few steps given below.

First of all, if you are using a jailbroken phone or a rooted Android device then, you can stop it right now and the feature won’t work

Secondly, make sure that you are using at least Android 4.4.1 or iOS 8, which you have the most advanced version of the Netflix app and you have enough storage on your phone. If these steps do not work then, reinstall Netflix on your tab or phone.

4. You are Seeing Netflix Error 1012 on iOS

Error 1012 is limited to iOS users and it notifies that there is a problem with network connectivity and your Netflix app cannot reach the Netflix servers. You also can take some simple resolution steps and fix the issue. If none of these work, then you should restart the Netflix app from within the iOS settings menu and go to Settings > Netflix and flick the toggle appears next to Reset into the On position.

Make sure that you have closed the running Netflix sessions by pressing the Home button two times and swiping up on the app and then, restart Netflix by re-entering your credentials.

5. You have a Black Screen on Desktop

If you are using Netflix on Mac Os or Windows then, you might face a black screen whenever you try to play a video. The main causes behind this error are:

• Silverlight: Microsoft depreciated Silverlight various years ago and if you still have it installed on your system then, it could be preventing video playback and you need to delete it.
• Cookies: Clear your browser’s cookies and the instructions vary from browser-to-browser for clearing this which you find in the Settings menu
• Antivirus: Some anti-virus software program doesn’t play properly with Netflix. You should try to disable the security software on a temporary basis.

6. Multiple Users Watching Netflix

Netflix provides tiered price plans and every plan allows the people to use Netflix simultaneously. The top plan is limited to four people

If you see a message that says “Your Netflix Account is in use on another device. Please stop playing on other devices to continue”. In that case, go to Account > Settings > Sign out of all devices. Also, you can go to Account > Settings > Recent device streaming activity to have a look at the list of the current sessions so that you can identify the users online and say them to log off.

7. Netflix Isn’t Loading

If Netflix isn’t loading then, here are a few steps given below to fix this issue:

• Close the Netflix app and restart it
• Now, restart your device and log out of your Netflix account and sign in again
• Restart your router and update the Netflix app
• Sign out of Netflix on all of your devices
• Then, reinstall the Netflix app
• After that, use a VPN to circumvent ISP throttling

Follow the above-given steps to fix our Netflix and if you need any help then, call on Netflix Helpline Number UK to get connected with experts regarding the resolution. The teams are available all the time to help you in any manner they can. You can call them anytime you want.


Disclaimer : We are a third party support service providers for all leading brands we are not directly affiliated with any brand. We deal in the fix of various technical issues faced by advanced updated devices. The technicians are well equipped, trained and well skilled to handle all the issues and errors.